Privacy Policy
This Privacy Policy explains how we collect, use, store, and protect personal data when you use this website, submit an enquiry, or engage with our services.
How we handle personal information
We are committed to protecting personal data and handling it lawfully, fairly, and transparently. This page explains what information we collect, why we collect it, how long we keep it, and the rights available to individuals under applicable data protection laws.
If you submit an enquiry through this website, contact us by email or telephone, or otherwise provide information in connection with a medico-legal or professional enquiry, we may process personal data as described below.
Who we are
For the purposes of applicable data protection law, the data controller is THRIVE TMS LTD.
In some cases, particularly where information is handled as part of solicitor-led instructions, the instructing party may also determine the purpose and means of processing. In those situations, roles and responsibilities may depend on the exact nature of the engagement.
- Insert the correct legal entity name.
- Confirm whether the controller is an individual, business, or limited company.
- Add company number if applicable.
- Check whether any joint controller or processor wording is needed.
What personal data we may collect
Depending on how you interact with us, we may collect and process personal data such as:
Identity information
Name, title, organisation, and other information used to identify you.
Contact information
Email address, telephone number, correspondence address, and enquiry details.
Technical information
IP address, browser type, device information, pages viewed, and cookie-related data.
Case-related information
Information submitted in connection with enquiries, instructions, referrals, or professional services.
- Name, email address, phone number and organisation.
- Information submitted through contact or enquiry forms.
- Uploaded files and attachments.
- Medical, psychiatric, legal or case-related information if applicable.
How we use personal data
We may use personal data for legitimate business and professional purposes, including:
Responding to enquiries
To reply to website enquiries, assess requests, and communicate with potential clients or referrers.
Providing services
To manage instructions, professional communications, reports, scheduling, invoicing, and administration.
Website administration
To maintain site performance, security, usability, and internal records.
Legal and regulatory compliance
To comply with applicable laws, regulations, court obligations, taxation, and professional duties.
Lawful bases for processing
Depending on the circumstances, we may rely on one or more lawful bases, including:
Legitimate interests where processing is necessary for the operation and protection of our website or services; contract where processing is necessary before entering into or performing an agreement; legal obligation where we are required to retain or disclose information by law; and consent where that is the appropriate legal basis.
If special category data is processed, additional conditions under applicable law may also apply.
Sharing personal data
We may share personal data where necessary with trusted service providers, advisers, professional partners, IT and hosting providers, payment providers, and regulatory or legal bodies where disclosure is required or appropriate.
We do not sell personal data. Any disclosure will be limited to what is reasonably necessary for the relevant purpose.
Examples may include
- Website hosting, maintenance, and technical support providers.
- Email and communication service providers.
- Professional advisers, accountants, insurers, or legal advisers.
- Courts, regulators, public bodies, or law enforcement where legally required.
Data retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including legal, regulatory, tax, professional, and administrative requirements.
The exact retention period may vary depending on the type of enquiry, the nature of the services provided, and any ongoing legal or professional obligations.
Data security
We take reasonable technical and organisational measures to protect personal data against accidental loss, unauthorised access, misuse, alteration, or disclosure.
Access controls
Access to information is restricted to authorised persons who need it for legitimate purposes.
Secure systems
We use appropriate hosting, security, and administrative safeguards to help protect data.
Review and response
We review risks and take action where needed if a data protection issue is identified.
Your rights
These rights are subject to legal limits and exceptions. To exercise any of these rights, please contact us using the details below.
Third-party websites and cookies
This website may contain links to third-party websites, plugins, or embedded content. Clicking those links or enabling those connections may allow third parties to collect or share data about you.
We are not responsible for the privacy practices of third-party websites. You should read their privacy notices separately.
If cookies or analytics tools are used on this website, these should also be explained in a separate Cookie Policy or cookie banner configuration.
Contact regarding privacy matters
If you have any questions about this Privacy Policy, the data we hold, or how personal data is used, please contact us using the details below.
Legal Entity / Controller: THRIVE TMS LTD
Email: info@drpradhan.co.uk
Telephone: 0121 752 6060
Address: Abacus Court Bull Street, Harborne, Birmingham, England, B17 0HH